The Ritz-Carlton, Grand Cayman in Cayman Islands is hiring a Residences Concierge Supervisor on Caribjob today.
More details about the job are below:
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Supervisory role responsible for assisting management with the daily operations of Residences’ Guest Services including Residences Concierge/Coordinators, Attendants (Bellman & Valet) and Lobby Attendants. Provides guidance and support to team members ensuring all Residences procedures and standards are adhered to while assisting residences owners, as well as internal and external guests. The ideal candidate will have:
- At least 2 years’ experience within guest services division of a luxury residences property or at 5 star hotel in the rooms division; supervisory experience preferred
- Knowledge of Microsoft Office and Outlook required; knowledge of Opera preferred.
- Previous experience in scheduling preferred
- Excellent guest service and guest relations skills
- Excellent communication skills (spoken and written English required)
- Excellent documentation and follow- up skills.
- Excellent guest problem resolution skills with the ability to remain positive when working under pressure.
- Demonstrable leadership qualities and ability to motivate a team
- Good sense of judgement and genuine interest in building teamwork and developing others
- Hospitality Graduate or Certified Service Professional preferred
- Flexibility in work schedule with ability to work evening and weekend shifts and on public holidays
Maintain the highest level of safety, security and hospitality to our Residence owners. Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz-Carlton Standard Operating procedure Manual. Respond to Residence owners’ requests for information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities. Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby ambassador tasks. Review shift logs/daily and maintain that all Residence owners are logged in systems.
Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations. Assist management in scheduling, training, evaluating, motivating and coaching employees. Report accidents, injuries, Residence owners’ incidents and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners according to company standards, anticipate and address Residence owners’ needs, assist individuals with disabilities, and thank Residence owners with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Adhere to the highest standards of The Ritz-Carlton service excellence. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.