Installation Technologies in Curacao is hiring a Customer Service Agent on Caribjob today.
More details about the job are below:
As the Customer Service Agent you will:
- Be the first contact for customers
- Provide helpful, professional service
- Understand and translate customer issues to coordinate with other departments, especially the technical department, toward successful service outcomes
- Be responsible for the administration and management of the scheduling of technical resources, for logging and following up on customers service requests on related company tools
- Guide the service process from the moment the start of a service until the invoicing is completed while ensuring customer satisfaction goals are met for the service performed.
- Provide information on the products and services offered by our company
Skills and requirements
- Great organization, communication and collaboration utilizing listening and empathy skills
- Friendly, helpful, courteous to make customers feel understood and guided through the entire service process.
- Ability to cope with stress with a positive, canͲdo attitude! Professional and calm.
- Responsive and follows up proactively to customer queries and open tickets using company tools
- An open mindset to continuous learning
- Basic technical knowledge and willingness to learn about the solutions the company provides
- Excellent Verbal and written communication skills in English and Papiamentu - Dutch and Spanish are a plus
Are you interested in a position with us? Please send your application letter and resume to: *****@it.cw or call 465 63 45 for more information.