ibex in Jamaica is hiring a Team Lead - Pymts on Caribjob today.
More details about this job are below:
This position is responsible for supporting, coaching, developing a group of employees in a customer service environment. The Team Lead position is responsible for day-to-day functional supervision of non-exempt work group, including handling escalated issues, work assignment and attendance monitoring of work group(s) in accordance with the organization’s policies and applicable legal requirements.
- Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding goals.
- Proven ability to analyze and improve work processes and policies.
- Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
- Must have proficiency with various software applications programs including Microsoft Word, and Excel.
- Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
Previous experience in a Call Center is preferred, but leadership experience may supplement.