Customer Support Specialist

Pilot

Port-au-Prince, Haiti Remote

Full-time

Mar 13

This job is no longer accepting applications.

Description

We are looking for a Customer Support Specialist to join our fast-growing team. For this role, we are looking for someone available to work within usual working hours (9:00 am - 5:00 pm) for Philippines or Brazil. 

A bit about who we are

Pilot is a small distributed company working remotely from the US, Brazil and Poland. Our mission is to create a more open worldwide job market. Today we’re doing that by making it easy to hire and pay people abroad. We’re backed by Sam Altman, Credo Ventures, Y Combinator and some other great investors.

What you will be working on

  • You’ll be an active member of our growing support team that provides our users with help over Intercom live chat, Zendesk tickets or emails.
  • You’ll help people use Pilot’s products and navigate them through the app so they get the most out of what we offer. 
  • You’ll work closely with product and finance teams to ensure all kind of reported issues are being solved.
  • You’ll derive satisfaction from solving problems quickly and efficiently.
  • You’ll have a direct impact on customer satisfaction and care deeply about making our users happy.
  • You’ll be an active contributor to our Help Center and have the ability to share your knowledge by writing Help Center articles.
  • International payments to contractors are a big part of our product. You’ll work with our payment providers to handle additional KYC requests, verifications, and tracking the status of individual payments.

Requirements

  • You are available to work in usual working hours (9:00 am - 5:00 pm) for Philippines, Brazil or Europe. 
  • Excellent communication skills. You’ll be the first point of contact for our users so first-class communication is a must.
  • Fluency in written English. 
  • Strong work ethics and ability to work without supervision. You are driven by results.
  • You are empathetic, understanding, and don't mind answering the same questions over and over again.
  • You are reliable, hardworking and keen to dive in and get your hands dirty. There is no task too menial for you.

We’d especially like to talk to you if

  • You have prior experience in working in distributed teams.
  • You worked as a customer support specialist in the past.
  • You speak Portuguese or Spanish.

Benefits

  • Annual salary from $12,800 to $14,600 and up to 0.025% of equity.
  • Unlimited vacation policy.
  • Ability to work remotely from anywhere in the world.
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