Failed Payment Recovery Specialist

LTVplus

Port-au-Prince, Haiti Remote

Full-time

Mar 22

This job is no longer accepting applications.

LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language.

Our mission: ridding the world of bad customer experiences.We understand the success of a business depends not only on the success of its customers but also of its team members.

Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.

Responsibilities:

* Contact recently churned customers to resolve payment issues

* Handle chargebacks and disputes

* Track churn reasons

* Overall communication with team

Agent Requirements:

* Experience with FPR, retention, billing (email and voice)

* Strong communication skills

* Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks

* Solid customer service skills

* Fluent English speaker

* Detail oriented

* Strong follow through on tasks

* WordPress familiarity - especially as related to making websites

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LTVplus

Dedicated Live Chat and Customer Service Agents for Online Brands. Any timezone. Any language.