Customer Experience Agent - French Speaking
This job is no longer accepting applications.
We are looking for a French Speaking Customer Experience Agent to join the team!
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through online portals/systems
- Acknowledge and resolve customer complaints.
- Serve as product expert to support customer needs
- Process orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.
- Amazing personality!
- Fluent in English and French, both written and spoken.
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
- 1-2 years of experience in Customer Support
- Experience in handling E-commerce/Saas businesses is a plus
- Experience working remotely is a plus
- Have handled customer support needs of US/UK clients
- Has great problem solving skills
- Can work with minimum supervision
- Open to working in shifts
- Has a conducive remote working environment
- Has a stable internet connection, hardware and power – with backups in case of outages
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Dedicated Live Chat and Customer Service Agents for Online Brands. Any timezone. Any language.