Customer Experience Agent - French Speaking

LTVplus

Port-au-Prince, Haiti

Full-time

Feb 16

This job is no longer accepting applications.

We are looking for a French Speaking Customer Experience Agent to join the team! 

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through online portals/systems
  • Acknowledge and resolve customer complaints.
  • Serve as product expert to support customer needs
  • Process orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.
  • Amazing personality!

Requirements:

  • Fluent in English and French, both written and spoken.
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
  • 1-2 years of experience in Customer Support
  • Experience in handling E-commerce/Saas businesses is a plus
  • Experience working remotely is a plus
  • Have handled customer support needs of US/UK clients
  • Has great problem solving skills
  • Can work with minimum supervision
  • Open to working in shifts
  • Has a conducive remote working environment
  • Has a stable internet connection, hardware and power – with backups in case of outages
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LTVplus

Dedicated Live Chat and Customer Service Agents for Online Brands. Any timezone. Any language.