Executive Housekeeper

Bay Gardens Resorts

Saint Lucia

Full-time

Sep 9

Reports To General Manager

Position Summary The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Bay Gardens Resorts standards. This includes front/back of house, public areas and laundry.

Duties And Responsibilities Include :

The roles and responsibilities of this position will comprise of but not be limited to the following list:

  • Approach all encounters with guests and team members in an attentive, friendly, courteous and service oriented manner.
  • Ensure the cleanliness, orderliness, appearance and sanitation of the property.
  • Ensure that rooms are made as per company standards and in adherence to COVID-19 sanitation protocols.
  • Maintain par stock of guest supplies, cleaning supplies and linen.
  • Establish and maintain a key control system for the department.
  • Pay particular attention while organizing pest eradication activities.
  • Develop and implement housekeeping systems and procedures.
  • Prepare reports for management information.
  • Assist the Purchasing Department in selecting suppliers for items related to housekeeping.
  • Attend to and resolve guest complaints.
  • Attend to and fulfill guest requests.
  • Handle overall supervision of daily inspection for arriving VIPs.
  • Ensure that team members are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other team members.
  • Organize on-the job training and evaluate its effectiveness.
  • Recommend recruitment of new personnel.
  • Daily inspection of public areas and employee locker rooms.
  • Coordinate the preventive maintenance schedule of rooms and public areas with the Maintenance Department.
  • Plan the work for the housekeeping department and distribute assignments accordingly. Assign regular duties and special duties for the housekeeping team members.
  • Prepare the department’s schedule according to the business forecast, payroll budget guidelines and productivity requirements.
  • Review the hours worked hours by housekeeping team members for payroll compilation and submit to the Accounts Department in a timely manner.
  • Conduct daily morning briefings with the housekeeping team.
  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
  • Monitor work orders and submit to Maintenance Department according to procedures; following up in a timely manner to ensure completion.
  • Maintain a lost-and-found department and be responsible for all lost and-found items. Once the rightful owner of an item is determined, arrange to have the item returned to or collected by the owner.

Skills & Requirements:

  • Strong leadership abilities and organizational skills
  • Excellent communication skills
  • Ability to drive change and look for operational efficiencies/synergies across departments.
  • Ability to prioritize work under pressure
  • Inventory management
  • Basic accounting for budget management
  • Must be able to lift, carry, push, pull or otherwise move objects
  • Ability to stand for long periods of time
  • Qualifications Education
  • High school graduate or equivalent. Certified Rooms Division Executive (CRDE) or
  • similar certification would be an asset.

Experience

Minimum of 5 years’ experience as an Executive Housekeeper or similar role.

Applications may be sent to *****@baygardensresorts.com 

Only suitably qualified applicants may be contacted for interview

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Bay Gardens Resorts

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