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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
***THIS POSITION HAS AN ESTIMATED START DATE OF OCTOBER OR NOVEMBER 2021, BASED UPON RENOVATION/REOPENING DATE***
We are seeking a lady or gentlemen with the ability to provide the finest guest dining experience and train the restaurant service teams in wine knowledge and service. In-depth wine education and certification/diploma in hospitality is essential with years of experience in food & beverage in a high-end restaurant/hotel. Fine dining restaurant sommelier experience preferred. The Food & Beverage Sommelier will monitor inventory of wine cellar, ensuring appropriate quality and quantity, and proper storage and disposal of wines, create and update wine lists for outlets or restaurants, order and keep inventory of specialty wine equipment, meet with wine distributors and purveyors to ensure positive vendor relationships, and utilize suggestive up-selling techniques while pairing and suggesting wines that will best complement each particular food menu item. Requirements of the ideal candidate include:
- In-depth wine knowledge
- Sommelier Certification/diploma is essential
- Must have good computer skills to update and maintain wine list and POS system.
- Have experience in inventory control and stock taking
- Familiar with decanting wines appropriately to the wine type.
- Have knowledge of specialty wine equipment and glassware.
- Excellent guest service and communication skills
- Be willing to attend wine tastings and training sessions to continue self-education and development.
- Be willing to work inside and outside under various weather conditions
- Be flexible with schedule, be able to work on weekends and holidays
Issue, open, and serve wine/champagne bottles. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Update and maintain wine list and MICROS system. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Create and update wine lists. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar, equipment, and glassware. Train and educate server and bartender staff. Conduct vintage and BIN number checks. Conduct staff wine tastings. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state and local laws for serving alcohol responsibly. Maintain accurate spill sheet.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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SET ALONG WORLD RENOWNED SEVEN MILE BEACH, DISCOVER A YEAR-ROUND RESORT PARADISE.