Destination Services- Sales Coordinator

The Ritz-Carlton, Grand Cayman

Cayman Islands

Full-time

Sep 9

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

***THIS POSITION HAS AN ESTIMATED START DATE OF OCTOBER OR NOVEMBER 2021, BASED UPON RENOVATION/REOPENING DATE***

POSITION SUMMARY

Destination Services Sales Coordinator

Main point of contact for Group meeting planners in the Luxury hotel Market, coordination and execution of all of- property needs, host site/planning visits. Support Destination Services Sales Team (e.g., responding to clients emails, typing, conference calls). Prepare sales-related documents throughout the sales process (e.g., proposals, Estimates, Contracts,). Promote awareness of brand image internally and externally. Formulate marketing material and information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to The Ritz Carlton. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about on and off-property facilities/services (e.g., hours of operation, maximum and minimum capacities, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

  • Ability to prioritize, organize work assignments, focus attention on details
  • Excellent communication skills, verbal and written, in English
  • Strong computer skills, (Microsoft Word, Excel, Delphi, Opera and eDestin )
  • Be able to work within a cohesive team and work with minimal supervision

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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The Ritz-Carlton, Grand Cayman

SET ALONG WORLD RENOWNED SEVEN MILE BEACH, DISCOVER A YEAR-ROUND RESORT PARADISE.

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