Warranty Service Advisor

Baraud

Cayman Islands

Contract

Sep 7

This job is no longer accepting applications.

Our client, a full service dealership, is looking for a Warranty Service Advisor.

The Warranty Service Advisor provides a high level of customer service and attention to Warranty Customers; ensuring that all Warranty concerns are addressed and fixed; Preparing, recording, reconciling, and submitting warranty claims to GM in a timely manner.

Candidates must have a minimum of seven years of experience in a dealership atmosphere.

RESPONSIBILITIES

  • Processes warranty claims on a timely basis to the manufacture.
  • Processes all warranty paperwork to ensure proper documentation and verifying criteria required by the manufacturer.
  • Maintaining all service and customer records as required by the manufacturer.
  • Campaign Bulletins/Recalls to be checked daily in the manufacturer’s Warranty System. All Campaigns/Recalls must be actioned, and a plan must be implemented and followed through to address each vehicle.
  • Manage all warranty customers by scheduling vehicle repairs, tracking parts for repairs, updating customer on repairs, follow up after repairs to confirm customer satisfaction. 
  • Respond to phone and email inquiries regarding warranty concerns, dealing with customers in a professional, prompt, and courteous manner.
  • Address all Warranty complaints by customers and follow through until concern is fixed. 

QUALIFICATIONS

  • Diploma in automotive studies; manufacturer certification.
  • Demonstrates detailed knowledge of the automotive industry and a strong understanding of automotive technology and parts components.
  • Experience as a Master Technician and certification beneficial.
  • Experience processing GM warranty claims and knowledge of GM’s products, warranty policy and software beneficial.
  • Dealership experience required.
  • High level of integrity.
  • Strong organizational, decision making and problem-solving skills.
  • Excellent customer service, interpersonal and communication skills.
  • Maintains calm and patient demeanor with frustrated or confused customers.
  • Unrestricted driver's license and clean driving record.
  • Proficiency with industry-specific software. Mitchell Management, Bolt-on Software knowledge beneficial.
  • Knowledge of GM’s products, warranty policy and software beneficial. 

BENEFITS

  • Pension
  • Health Insurance
  • Paid Vacation Leave
  • Relocation Package available

Salary varies depending on experience CI$3,150.00 – CI$4,200.00 per month (US$45,000 – US$60,000 per annum)

Email CV to ***********@baraud.com

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